FAQS 

If you have a specific question about Meadfleet’s services or would like more information, you may find the following questions for Developers and Residents useful. However, if your enquiry or requirement is not covered, please contact us and we’ll be back in touch as soon as we can.



For Residents

This is the amount of money which all homeowners will be required to contribute towards the costs of the management and maintenance of the open spaces and associated features on your development. Meadfleet charge 6 monthly in arrears, usually February and September. This includes the actual direct costs for maintaining the communal areas and contributions towards Meadfleet’s business costs and profit.

Please provide us with an alternative correspondence address if you will not be living at the property.  You can email this to us at info@meadfleet.co.uk.

We provide a year round regime for summer and winter maintenance. Visits are more frequent in the summer months to reflect the rate of growth. The schedule and scope of maintenance work is usually specified within your deed of covenant you signed when you purchase your property.

Your local planning authority will have imposed a condition on the developer that requires open spaces to be managed in the interests of public amenity, although the Local Authority themselves are resisting adoption of such spaces primarily because of funding and resource constraints. Your developer has therefore made arrangements for the long term management of the public open spaces and associated features by appointing Meadfleet. In return for adopting these areas, Meadfleet requires homeowners to contribute to the financial upkeep of the common space.

Generally, the developer is responsible for deciding which areas of public open space Meadfleet will take over. Upon request from the purchaser, Meadfleet can provide a layout plan which shows the areas we maintain.

Meadfleet can accept phased handovers of open space but we prefer to accept handover once the housing development is complete. If your developer chooses to handover space part way through the development then you will be subject to our standard charge with a contribution towards unoccupied homes being made by the developer.

Meadfleet have vast experience in managing common areas on a housing development, usually including soft landscaping but typically including SuDS Schemes, Roads, Sewers, Lighting, Pumping Stations, surface water attenuation and Balancing Ponds etc. Invariably our schemes come with existing habitants such as Bats, Bees, Newts, Voles, Lizards, and water fowl, not to mention the vast range of protected trees flora and fauna.

Meadfleet usually owns the open space and we get our income direct from the residents. We charge in arrears which means we do the work first then ask you to pay our fee as per your deed of covenant. We regard ourselves as a highly professional alternative to Local Authorities and believe that with a team of experienced and qualified managers we will maintain and improve the open space provided by your housebuilder.

We are happy to discuss with residents any additional management or maintenance to our maintenance schedules. This usually means that our fees would increase and therefore these changes are usually made with the involvement of a Residents Association.

Meadfleet employ a team of degree qualified Regional Managers who visit on a regular basis, no less than 12 times a year. Although they are also qualified to inspect play equipment to ensure they are safe and fit for purpose, we also appoint independent RPII qualified inspectors for added safety. For those areas that require specialist monitoring, such as ecologically sensitive habitat or monitoring of protected species, we employ a licensed ecologist to provide advice on best practice.

Meadfleet usually adopts and takes ownership of the open space areas once the housing development is complete. Apart from exceptional circumstances such as Meadfleet ceasing to exist, we will own and be responsible for management of the development in perpetuity.

You need to check your deed of covenant but usually, all residents will pay an equal share of the costs for any repairs works that may be needed from time to time.

You can pay Meadfleet Annual Management Charge invoices via your own online banking system (you will find all the details you need to do this on your invoice). Alternatively, call us on 01438 746990 (and select option 2) if you would like to pay by monthly instalments or to pay by card.  You can also pay by cheque.  Please contact us at creditcontrol@meadfleet.co.uk if you have any difficulties paying your invoice.

Open space management is secured by a restriction on your property. When you sell your home you should ask your solicitor and your purchaser’s solicitor to contact us so that we may send them our guide to moving home. The best way for them to contact us is by email to legal@meadfleet.co.uk.

Meadfleet welcomes and encourages this approach, it is by far the most efficient way for us to hear the views of the residents and respond effectively.  For further details on how we work with Residents Associations and guidance on how to create one, please email customercare@meadfleet.co.uk and request a Residents Association Information Pack.

 

Yes, our regional managers and contractors carry out visual checks of the play equipment in our management on a regular basis.  In fact, our regional management team are all qualified to RPII (Register of Play Inspectors International) standards.  Additionally, all play equipment is independently inspected annually or bi-annually by The Play Inspection Company.

If you wish to raise a complaint it is better for this to be dealt with in writing to help avoid any misunderstandings. Initial telephone calls are welcomed but you should follow this by writing to our Managing Director.

For Developers

Soft landscaping services are the most obvious visual examples of our services.  However, we are far more than a landscape maintenance company!  We have 100+ SuDS schemes in our management, each with varying complexities and a wider technical portfolio that includes water treatment systems, retaining walls, courtyards, lighting and play areas. Our sites include bat houses, water voles, great crested newts, mining bees and a host of other ecologically important and beneficial environments, not to mention protected trees flora and fauna. For the purpose of handover, we work with you to establish an appropriate open space for the residents.  Over several growing seasons, we look at ways of developing and improving the sites so that they continue to thrive and bring enjoyment to those living nearby.  We know that well-managed open space reflects well on the residents’ house price, your reputation as well as our own.

Not only have we built up knowledge over many years, we are financially secure and led by a Board of Directors who have 90+ years’ combined experience in UK PLC housebuilders.  We understand the demands placed on developers to secure a planning consent, to build cost-effectively and to sell the long-term benefits of an estate.

By taking ownership of the land in perpetuity, charging residents for the maintenance and upkeep of the open space, whatever structures and habitat they may contain, we are able to provide these long-term benefits.  The range of open space requirements your development may have cause us no concern at all. The complexity of some requirements in our portfolio mean we are extremely well-placed to deliver effective management for the future of your development.

We see SuDS management as a real area of expertise for Meadfleet as we already manage many different types.  Read more here.  

With in-house civil engineering support, access to a range of expert contractors and strategic partnerships with a range of charitable and professional bodies, we believe in and deliver SuDS management programmes that integrate these engineering structures easily into the local environment.

The simple answer is Yes. We have many years of experience managing a variety of public open space requirements on new developments.  We see ourselves as the professional alternative to the local authority and with our robust method of financing via a Deed of Covenant with each resident, we are able to provide a superior level of service on site using experienced and knowledgeable contractors.

 

Our experience working within and alongside UK developers provides us with the expertise to understand and deal with the complexities of planning and land acquisition in order to increase land sales values or reduced S106 contributions. Our in-house team can provide all the legal work required with regards to our Standard Agreements.

Our preferred model is to charge you absolutely nothing as a set-up cost except for some nominal legal costs.  We like to keep things as simple as possible and have developed a straightforward management agreement that can easily be applied to each development and therefore, keep costs to a minimum.  Our easy to use approach frees you to focus on the important job of building and selling houses.

At the point you are ready to handover the site to us, we welcome the opportunity to review all planting and hard landscaping with you.  By so doing, we can both check that everything is as you had intended – we understand that occasionally nature gets the better of us and some shrubs or trees will need replacing or small remedial works are needed, for example where site compounds have been located.  If that is the case, we can discuss the most efficient way to progress, getting the site up to standard as quickly as possible and out of your management.  Very occasionally it may be necessary to quote for additional legal expenses or independent structural sign-off for extremely complex requirements.  Fortunately, this doesn’t happen too frequently.

We’ll provide you with an estimate outlining the annual management charge payable by the resident following handover to Meadfleet. If you decide to appoint us, we aim to make it a simple enough process from there.  Our in-house team can process all of the legal work required for our standard Management Agreement.  We’ll keep in touch with you throughout the process to ensure that taking handover is in a timely and effective manner and we’ll also provide you with our own sales office pack to explain our estimate and service.

When you are ready to hand over the site, we can meet and agree the specifics so that the transition for everyone is as smooth as possible.

We have years of experience within the housebuilding industry.  Our Directors and shareholders, having worked in a range of disciplines provide a robust backbone to our business ensuring financial longevity.  Our operational team are all highly experienced and degree educated horticulturalists ensuring a high standard of management across all sites.  These managers are supported by excellent 3rd party contractors which are clearly briefed and monitored to maintain standards.  Our managers are also supported by engineering and ecological colleagues who ensure that the wider requirements of a development are also covered.  Everyone is supported by a dedicated and experienced head office team who are keen to protect our reputation of simply delivering excellence.

We have been in business for over 20 years now, originally as a partnership that ended in 2014 with a successful management buyout by the current directors. With a healthy and well-managed bank balance, 25,000+ units providing an income guaranteed in perpetuity and a pragmatic approach to the business opportunities available to us, we are a management company for the future.

We are happy to provide an estimate for anything that you wish to have adopted by us.  In the unlikely event that we are unable to assist with a particular aspect, we are happy to explain why and offer alternative solutions.

All residents usually pay the same amount so our estimate for the annual charge will be divided by the number of properties you wish to add to the scheme.  We assess the requirements of the open space based on the information you initially send to us, the time it will take to effect the standard we expect and with what regularity we will visit throughout the year. Our estimate is usually sent to you within a week.

Our regional managers work closely with our contractors to ensure that works are delivered to a consistently high standard and that developments are improved upon wherever we feel we can add value.  Reports are supplied by our contractors and supported by a monthly regional manager review. These are reviewed by our Senior Management Team for consistency of approach and value for money.  All regional managers are licensed to carry out play equipment inspections on a monthly basis and further regular inspections are undertaken by an independent company for that added layer of safety.

We’re happy to talk you through the process but broadly, just send us a site plan, the development edged blue with the areas you want us to manage edged red so we can see the proposed open space in the context of the development.  Tell us how many properties will form the scheme along with any key information about what we’ll be managing i.e. habitats of special interest, engineering requirements, play areas, landscaping plans.  With that information, we can produce an estimate which should be pretty accurate for the future, assuming there are no major changes and we can take it from there.  For further information or to request an estimate, contact our Relationship Manager.