Our friendly team are here to help
Customer Care and Customer Account queries
Our dedicated Customer Care team is available to answer any questions about the maintenance of your open spaces, specific features, or any other related topic. Please email customercare@meadfleet.co.ukÂ
If you have any queries related to your account, our Customer Accounts team is here to assist you. They specialise in account-related enquiries such as billing and payment plans. Please email creditcontrol@meadfleet.co.uk  Â
If you prefer to receive a call back, please let us know, and we will be happy to accommodate your request.
Urgent queries
For any urgent health and safety queries, please email urgent@meadfleet.co.uk
Examples of emergencies include:
- Faulty electric gates preventing access in and / or out of a development
- Flooding issues
- Fallen trees – if they have caused damage to property, pose a safety concern or are restricting access
- Failed pumping stations
- Unsafe play equipment
Moving home?
If you are thinking of selling or have agreed a sale of your home, please visit our Moving Home page. Here you will find some useful information and details of how we will assist you with your sale.
Alternatively, our dedicated legal team are on hand to help and can be contacted at legal@meadfleet.co.uk
Get in touch
If you prefer, you can complete this form and our team will be in touch. Please provide as much information as you can to allow our team to investigate your query and respond swiftly.
Complaints
We recognise there may be an occasion where you feel dissatisfied with the response received via your initial communications with our customer care, customer accounts or legal departments. We offer a thorough internal complaints process to ensure that your concerns are properly addressed. We also provide free access to The Property Ombudsman Scheme, an independent redress service, should you not be satisfied with our response to your complaint.
We value your feedback and want to provide a resolution that meets your expectations. If you are not satisfied with our initial response, we encourage you to click here to read our complaints policy and raise a concern. This will allow us to escalate the matter and give it the attention it deserves.
You may view our customer care policy here.
Company Registration Number – 3022583