Independent reassurance for our customers
At Meadfleet, we believe responsible open space management should be backed by accountability, transparency and excellent customer service. With over 30 years of experience managing open spaces on residential developments, we are proud to be voluntary members of The Property Ombudsman Scheme, having joined in September 2019. Our membership reflects our commitment to treating customers fairly and giving added reassurance to the more than 40,000 customers we support across our portfolio.
Why this matters
We voluntarily joined The Property Ombudsman Scheme in 2019 to provide our customers with access to an independent, government-approved redress service if they are dissatisfied with the outcome of a complaint.
Our membership gives reassurance that, if needed, complaints can be reviewed by an impartial third party.
It supports our ongoing focus on high standards of service, fairness and continuous improvement.
As a long-established specialist in open space management, we are helping lead the way in responsible management practices within our sector.
For our 40,000 customers, it offers added confidence that customer care sits alongside the long-term stewardship of the open spaces we manage.
Industry Leading
In a sector where redress has not always been standard practice, Meadfleet chose to take this step because we believe customers should have confidence in the organisations responsible for managing their open spaces.
Our voluntary membership of The Property Ombudsman Scheme is one more way we demonstrate our commitment to responsible, long-term open space management and to delivering reassurance as well as service.
To find out more about our work with residents and communities click here.
Click here to find out more about The Property Ombudsman.
