Below are some answers to the most common questions our residents have in relation to our open space management.
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This is the amount of money that you contribute towards the costs of the management and maintenance of the public open spaces and associated features on your development. Meadfleet charge 6 monthly in arrears, in February and August. This includes the direct costs for maintaining the communal areas, contribution towards Meadfleet’s business costs and management fee.
Our make a payment has useful information on the different ways you can pay your Meadfleet invoice.
Your local planning authority required your developer to ensure the open spaces on your development are managed in the interests of public amenity, although the local authority themselves do not always have the resources to adopt these areas themselves.
Your developer appointed Meadfleet to take care of the public open spaces and associated features on your development in perpetuity.
Our maintenance plans are tailored to the needs of each individual development, with our contractors usually attending on a fortnightly or weekly basis throughout the year.
Your Regional Manager will inspect your development a minimum of once a month, and is in regular communication with our contractors with works to be completed.
Generally, your developer is responsible for deciding which areas of public open space Meadfleet will maintain. If you would like a plan of the open spaces we maintain on your development, please contact our Customer Care Team at customercare@meadfleet.co.uk with the first line of your address.
Meadfleet have vast experience in managing public open spaces on housing development, usually including soft landscaping but also encompassing other features such as Sustainable Drainage Systems (SuDS), roads, play areas, lighting and structures. Invariably, the developments we care for also come with existing habitats for wildlife such as bats, bees, newts, voles, lizards and water fowl, not to mention the vast range of protected trees, flora and fauna.
Meadfleet do accept phased handover of public open spaces and the properties contributing to these areas. A phased handover ensures areas of public open space that have been installed are maintained to a high standard whilst the remainder of the development is completed.
Our open spaces are managed and maintained to ISO 9001:2015 & ISO 14001:2015 internationally agreed standards. Meadfleet regional managers are all RPII qualified inspectors ensuring play equipment is safe and maintained to a high standard. Our approach is to charge in arrears so you will only pay for completed works. Meadfleet are the professional alternative to local authorities and with a team of experienced and qualified managers, our aim is to maintain and improve the open spaces provided by your developer.
Our experienced Regional Managers inspect your development a minimum of once a month. They work closely with the maintenance contractors to ensure that works are delivered to a consistently high standard and that improvements are delivered.
Reports are completed by our contractors on their maintenance visits and our Regional Managers on their routine inspection of your development. These are reviewed by our Senior Management Team for consistency of approach and value for money. All Regional Managers are licensed to carry out play equipment inspections on a monthly basis and further regular inspections are undertaken by an independent company for that added layer of safety.
As per your Deed of Covenant, all properties will pay an equal share of costs for any repair / additional works that may be necessary from time to time.
Meadfleet follow the latest advice to ensure the play equipment under our care is to the highest standards for the benefit, enjoyment and, most importantly, safety of all. All our equipment is inspected to BS EN 1176 on three different levels:
- Visual Inspections – Our Regional Managers are RPII trained to an Operational level and undertake visual inspections of the play equipment under our care.
- Operational Inspections – These inspections are completed by an independent specialist company. Operational Inspections provide a more detailed inspection to check the operation and stability of all equipment and surfaces.
- Annual inspections – These are completed by a separate independent organisation and are carried out every year on all forms of play equipment.
Please let us know an alternative correspondence address if you won’t be living in the property by contacting us at customercare@meadfleet.co.uk. Alternatively, you can provide us an email address to receive invoices via email.
Meadfleet welcome and encourages this approach, as it is by far the most efficient way for us to hear the views of the residents on your development and respond effectively. Resident groups can also apply for donations to help enrich their neighbourhoods with community and sustainability focused initiatives. For further details on how we work with residents groups, please visit our working with residents page or contact us at residentsgroups@meadfleet.co.uk.
Our in-house legal team will correspond with you, and your solicitors, regarding your house sale. For more information, you can visit our useful webpage. This page details our procedure and requirements for your solicitor.
We recognise that there may be an unfortunate occasion where you feel dissatisfied with the response received via your initial communications with our customer care, customer accounts, legal or operations department. In the first instance we will escalate your complaint to the appropriate line manager to respond. If they are not able to respond to the matter to your satisfaction, you will then be able to commence a stage 1 of our complaints process as outlined on our complaints page.
If you would like to go paperless you can contact us at customercare@meadfleet.co.uk with the best email address for your invoices and accompanying newsletters and any development correspondence to be sent to.
Meadfleet thrive on supporting residents and communities with their sustainability and engagement initiatives, that benefit residents and the wider community.
For examples of what we have previously supported, and to complete a request form, head over to our sustainability and community engagement initiatives page.
As part of our Meadfleet Academy we actively work with schools to provide curriculum based ‘grow your own’ boxes allowing children to receive the opportunity to enhance their practical gardening skills. Our inhouse ecology team attends schools to provide activities including wildlife talks and planting days. If you have a nomination for a local school, please send details to academy@meadfleet.co.uk